Shipping and Returns

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 (Last modified: 05/01/2015)

CHAPTER I: Preliminary

Interpretations:

 

(a)     Order Value (Gross) Total of the quantity of the product multiplied by specified price of the product for all such products selected in the shopping cart at the time of checkout.

(b)     Select products: Products that customer of the online store has interest in buying which is represented by the product selection in the ‘Shopping Cart’ of the website.

 

CHAPTER II: SHIPMENT

I.   Shipments within India:

1.            Shipping Charges would be charged at actuals for any shipping address within India for the order value below Rs.1000/-(Rupees One Thousand only).

2.            Shipping is completely FREE for all the physical products ordered within India for order value more than or equal to Rs1000/-(Rupees One Thousand Only).

3.            Mode of Shipment: Shipment would be done by the most convenient and effective courier service, which would be selected depending on the destination where the shipment needs to be sent. A Tracking Number would be provided via-email if and when it is provided by the courier services. Selection of the courier service is at complete descretion of Singing Sleeves.

4.            Any special shipping instructions pertaining to a particular order would be sent to the customer via e-mail to customer’s email address as provided by the customer at the time of placing the order.

5.            For any shipping related inquiries please contact +91-9320722963 between 10:00 AM India Standard Time (IST) to 7:00 PM IST. 

 

II   Shipment in Rest of the World:

1.            Shipping Charges would be charged at actuals for any shipping address outside India.

 

2.            Mode of Shipment: Shipment would be done by the most convenient and effective courier service, which would be selected depending on the destination where the shipment needs to be sent. A Tracking Number would be provided via-email if and when it is provided by the courier services. Selection of the courier service is at complete descretion of Sonic Octaves Pvt. Ltd.

3.            Any special shipping instructions pertaining to a particular order would be sent to the customer via e-mail to customer’s email address as provided by the customer at the time of placing the order.

4.            For any shipping related inquiries please contact +91-9320722963 between 10:00 AM India Standard Time (IST) to 7:00 PM IST.

 

CHAPTER III: RETURNS

Return Policy:

1.            If the order is cancelled before is it shipped, the 90% amount would be refunded within 4 weeks after the cancellation of the Order. The balance 10% will be adjusted towards the administration costs and expenses of our Company.

2.            If order is cancelled after the product/s are shipped, once the product/s are received, customer should send the product/s back to the sender's address in the same condition (un-opened with the seal intact) as they are received by the customer. Once the product/s are received back, entire order amount minus 20% thereof (i.e. the administration costs and expenses of our company) along-with the actual initial shipping cost would be refunded. The costs of the shipping for returns in this case would be completely borne by the customer.

3.            If the order received has defective product/s, customer should intimate the same to Singing Sleeves within 3 days of receipt of the said products by email, to which we shall provide our confirmation for its return and thereafter, ship the defective product/s within 7 days of the date of confirmation from our side. The shipping cost would be borne by the customer. The decision of whether there is any negligence on the part of the customer in handling the products after its receipt completely rest with Singing Sleeves. However the product/s are genuinely found defective, the replacement for the same product/s would be given along-with the refund of the shipment cost that is borne by the customer to send the defective product/s. The decision of whether the product is genuinely defective or not lies completely with Singing Sleeves.

4.            There will be no return or replacement whatsoever for the downloadable products.